pk85 Privacy Policy

Who We Are

pk85 (referred to throughout this document as "pk85", "we", "our", or "us") is an internationally licensed online betting and casino platform accessible at pk85.net. pk85 offers cricket betting, live casino games, slot titles, and sports wagering services to English-speaking players in Pakistan and other eligible jurisdictions.

For the purposes of applicable data protection law, pk85 is the data controller responsible for the personal data of registered players collected through the pk85.net platform, its associated mobile-optimised interfaces, and all related customer communications.

Data We Collect

pk85 collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the platform, and from third-party verification and payment providers. The categories of personal data we process are set out in the table below.

pk85 does not collect special category personal data (such as health data, religious beliefs, or political opinions) unless a player voluntarily discloses such information in a support communication, in which case it is used solely to assist with that specific request.

How We Use Your Data

pk85 uses collected personal data for the following specific purposes:

• Account Creation & Management: To register your pk85 account, verify your identity (KYC), authenticate your logins, and manage your account settings and preferences.
• Transaction Processing: To process deposits and withdrawals in PKR via JazzCash, EasyPaisa, SadaPay, HBL, UBL, and USDT TRC20, and to maintain accurate financial records for your account.
• Regulatory Compliance: To comply with the obligations imposed by pk85's international gaming licence, including anti-money laundering (AML) checks, responsible gambling monitoring, and age verification requirements.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and communicate important account-related information.
• Platform Security & Fraud Prevention: To detect and prevent fraudulent activity, multiple account creation, money laundering, and other prohibited conduct as defined in the pk85 Terms & Conditions.
• Responsible Gaming Monitoring: To monitor your gaming behaviour for indicators of problem gambling and to administer any responsible gaming tools you activate on your account, including deposit limits, cooling-off periods, and self-exclusion.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the pk85 platform, identify technical issues, and develop new features.
• Marketing Communications: To send you promotional offers, bonus notifications, and relevant pk85 updates — but only where you have provided explicit opt-in consent. You may withdraw this consent at any time by updating your account notification preferences.

pk85 does not use your personal data for automated decision-making that produces legal or similarly significant effects, except where required by AML screening processes mandated by our gaming licence conditions.

Legal Basis for Processing

Every data processing activity carried out by pk85 rests on one of the following recognised legal bases:

• Contractual Necessity: Processing that is required to fulfil our contractual obligations to you as a registered pk85 player — including account management, transaction processing, and customer support.
• Legal Obligation: Processing required to comply with applicable law and the conditions of pk85's gaming licence — including KYC verification, AML checks, responsible gambling monitoring, and regulatory reporting.
• Legitimate Interests: Processing necessary for pk85's legitimate business interests, provided those interests are not overridden by your data protection rights. This includes fraud detection, platform security, and the analysis of anonymised usage data to improve our service.
• Consent: Processing for purposes where you have provided a clear, freely given, and specific opt-in — primarily marketing communications. Consent can be withdrawn at any time without affecting the lawfulness of prior processing.

Data Sharing

pk85 does not sell your personal data. We share player data only in the following circumstances, and only to the extent strictly necessary for each purpose:

• Payment Processors: JazzCash, EasyPaisa, SadaPay, HBL, UBL, and our USDT TRC20 processing partner receive the minimum financial data required to execute your deposit or withdrawal transaction. These providers are bound by their own data protection and PCI-DSS compliance obligations.
• KYC & Identity Verification Providers: Third-party identity verification services receive your identity documents and biometric data solely for the purpose of completing mandatory KYC checks as required by our gaming licence.
• Gaming Software Providers: Game studios and live casino operators whose games are available on pk85 receive anonymised session and bet data for game integrity and technical auditing purposes. They do not receive your personal identity or financial data.
• Regulatory & Law Enforcement Authorities: pk85 will disclose personal data to relevant authorities where required to do so by law, court order, or the conditions of our gaming licence. This includes disclosures related to AML investigations or fraud reports.
• Professional Advisers: Lawyers, auditors, and compliance consultants engaged by pk85 who are subject to professional confidentiality obligations may access player data where necessary to provide their services.

Cookies & Tracking Technologies

pk85 uses cookies and similar tracking technologies on the pk85.net platform to ensure core functionality, maintain your session, and analyse platform performance. The types of cookies we use are as follows:

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in, security cookies that protect against cross-site request forgery, and cookies that remember your language and regional settings. These cookies cannot be disabled.
• Functional Cookies: Remember your platform preferences such as your preferred currency display (PKR), your notification settings, and your responsible gaming limits. Disabling these may affect your user experience.
• Analytics Cookies: Help pk85 understand how players interact with the platform — which pages are visited, where players experience issues, and which features are most used. Analytics data is aggregated and anonymised before analysis. You may opt out of analytics cookies via your account settings.

pk85 does not use third-party advertising cookies or cross-site tracking cookies. You can manage cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies will prevent the pk85 platform from functioning correctly.

Data Retention

pk85 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, and in any case for the minimum periods required by our gaming licence and applicable legal obligations. Our standard retention periods are as follows:

After the applicable retention period expires, pk85 securely deletes or anonymises your personal data so that it can no longer be attributed to you as an individual.

International Data Transfers

As an internationally licensed platform, pk85 may process and store player data on servers located outside Pakistan. Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection to that applicable under pk85's gaming licence, we implement appropriate safeguards to protect that data. These safeguards include:

• Standard contractual clauses requiring data recipients to maintain data protection standards equivalent to those under which the data was originally collected.
• Data processing agreements with all third-party processors that specify the permitted purposes, security standards, and data subjects' rights applicable to that processing.
• Technical security measures including end-to-end encryption for all data in transit between jurisdictions.

If you would like more information about the specific safeguards applicable to any international transfer of your personal data, please contact the pk85 compliance team at [email protected].

Your Rights

As a data subject whose personal data is processed by pk85, you have the following rights. You may exercise any of these rights at any time by contacting pk85 support via live chat or at [email protected]:

• Right of Access: You may request a copy of all personal data pk85 holds about you. We will provide this within 30 days of your verified request, free of charge.
• Right to Rectification: If any personal data pk85 holds about you is inaccurate or incomplete, you have the right to have it corrected. Most identity data can be updated directly through your account settings; KYC-linked data must be corrected through our support team.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that pk85 may be unable to fulfil erasure requests where retention is required by gaming licence obligations or applicable law.
• Right to Restrict Processing: You may request that pk85 restrict processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to Data Portability: You may request that pk85 provide your personal data in a structured, machine-readable format for transfer to another data controller, where technically feasible.
• Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes. Upon receiving such an objection, pk85 will immediately cease all marketing communications to you.
• Right to Withdraw Consent: Where processing is based on your consent (primarily marketing communications), you may withdraw that consent at any time through your account notification settings or by contacting support.

Children & Minors

pk85 operates a strict minimum age policy. No person under the age of 21 years is permitted to register an account, make a deposit, or participate in any betting or gaming activity on the pk85 platform. This policy applies regardless of the legal gambling age in any particular jurisdiction.

pk85 does not knowingly collect personal data from individuals under the age of 21. If you believe that a person under 21 has registered an account on pk85 or provided us with their personal data, please notify us immediately at [email protected]. Upon receiving such a report, pk85 will:

• Immediately suspend the account pending investigation.
• Conduct an accelerated KYC review to verify the account holder's age.
• Where underage access is confirmed, permanently close the account and delete all personal data collected in connection with that account, to the extent permitted by our legal obligations.
• Return any real-money balance deposited to the payment method from which it originated.

Parents and guardians are encouraged to use device-level parental control software to prevent underage access to online gambling platforms. For further guidance, please visit the pk85 Responsible Gaming page.

Security Measures

pk85 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes:

• Encryption: All data in transit between your device and pk85 servers is protected by 256-bit SSL/TLS encryption. Sensitive data at rest — including identity documents and financial records — is encrypted using AES-256 at the database level.
• Access Controls: Access to player personal data within pk85's operational systems is restricted on a strict need-to-know basis. All internal access to personal data is logged and subject to regular audit.
• Two-Factor Authentication: pk85 supports and encourages the use of two-factor authentication (2FA) on all player accounts to protect against unauthorised login.
• Penetration Testing: pk85's systems are subject to regular independent penetration testing and vulnerability assessments to identify and remediate security risks before they can be exploited.
• Incident Response: In the event of a personal data breach that poses a risk to player rights, pk85 will notify affected players and relevant regulatory authorities within the timeframes required by our gaming licence obligations.

While pk85 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your pk85 account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

Third-Party Services

The pk85 platform integrates with a number of third-party services that are necessary to deliver the full pk85 experience to players. These third-party services have their own privacy policies and data handling practices, which are independent of pk85's obligations under this Privacy Policy.

Third-party service categories integrated with pk85 include:

• Payment Gateways: JazzCash, EasyPaisa, SadaPay, HBL, UBL, and USDT TRC20 processing services. Each provider processes payment data in accordance with their own terms of service and PCI-DSS certification.
• Identity Verification (KYC): Third-party KYC providers authorised under pk85's gaming licence process identity documents for age and identity verification purposes.
• Game Content Providers: Licensed game studios and live casino operators whose titles appear on pk85 operate their own game servers. These providers receive anonymised technical data for game integrity purposes only.
• Customer Support Infrastructure: The live chat and ticketing systems used by pk85's support team process communication data for the purpose of responding to player queries.

pk85 conducts due diligence on all third-party service providers before integration to ensure they operate to security and data protection standards consistent with our own obligations. Data processing agreements are in place with all third-party processors.

Changes to This Privacy Policy

pk85 may update this Privacy Policy from time to time to reflect changes in our data processing practices, updates to our gaming licence obligations, or developments in applicable law. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.

Where changes to this Privacy Policy are material — meaning they significantly affect how we collect, use, or share your personal data — pk85 will provide registered players with at least 14 days' advance notice via email or a prominently displayed in-platform notification. Non-material changes, such as clarifications or corrections of typographical errors, may be made without prior notice.

Continued use of the pk85 platform after any update to this Privacy Policy constitutes your acknowledgement of and agreement to the revised Policy. If you do not agree with any changes, you should cease using the platform and contact pk85 support to arrange the closure of your account and the return of any withdrawable real-money balance.

Contact & Complaints

If you have any questions, concerns, or complaints about how pk85 processes your personal data, or if you wish to exercise any of the data rights described in Section 9, please contact the pk85 compliance team using one of the following methods:

• Live Chat: Available 24 hours a day, 7 days a week through the pk85 platform. Peak response time is under 2 minutes during PKT business hours.
• Email: Contact our compliance team at [email protected]. Mark your email with the subject line "Data Privacy Request" or "Privacy Complaint" to ensure prompt routing to the appropriate team member. Responses are issued within 5 business days.

If you are not satisfied with pk85's response to a privacy complaint, you have the right to escalate your complaint to the relevant supervisory authority or to the independent dispute resolution body associated with pk85's gaming licence, as further described in the pk85 Terms & Conditions.